Complaints Policy
Plain-language terms for using this website and contacting the service.
Raise a concern
Call or text with your name, contact number, service address, date and a clear description of the issue.
What happens next
The concern is reviewed against available call, text and scheduling records. The response will explain the next step; response times vary with the issue and the records needed.
Urgent safety issues
If there is an immediate threat to life or property, contact the appropriate emergency service rather than relying on this website.
Last updated 2026-10-10.